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The Original Mane 'n Tail | Personal Care - Consumer Affairs Representative

Consumer Affairs Representative

Consumer Affairs Representative

Why work in a customer service job elsewhere, when you could begin your consumer affairs career with Straight Arrow?  Straight Arrow Products is seeking a Consumer Affairs Representative, who is willing to go above and beyond for our consumers.  Straight Arrow, whose Mane n’ Tail line is jumping off the shelf, offers a unique opportunity to combine your passion for beauty and customer service.

About Us and What we Offer You

Founded in 1970, Straight Arrow has grown to be a leading brand in the human and equine personal and skin care space.  Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service.  At Straight Arrow, employees are never seen as a number and your contributions are valued every day!  We show appreciation through the following programs:

  • Company paid medical coverage for employees
  • Voluntary dental, vision, and disability coverages
  • 401(k) with company match
  • Generous paid time off (including discretionary paid days off designated by the President!)


As a Consumer Affairs Representative, you will serve as the first-line of contact with our consumers.  Responsibilities for this position will include:

  • Take incoming calls from our consumers and provide professional customer service
  • Respond to consumer email inquiries and social media posts
  • Assist consumers in locating where they can purchase products, ordering products and processing returns
  • Make consumer recommendations based on an understanding of our products and their uses
  • Advise consumers on refund protocols
  • Maintain positive consumer relationships
  • Provide an amazing consumer experience!


  • 2-3 years of consumer affairs, customer service, or retail experience
  • Polished customer service skills, both oral and written
  • Accurate data entry skills
  • Ability to learn new computer systems
  • Flexibility and ability to respond to calls throughout the day on various topics
  • Ability to navigate the web to research consumer inquires
  • Willingness to gain a true understanding of the products that Straight Arrow offers
  • Professional, enthusiastic, and friendly attitude
  • Passion for helping people

I’m interested, how do I get started?

PLEASE NOTE – To be considered, all applicants MUST include:

Apply to:

  • An updated resume
  • Brief cover letter describing why you meet the qualifications for our position is required to be considered
  • Salary requirement

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview.

All applicants can check the status of their application by logging on to the myHR Partner web portal at and logging on to your personal profile in the Job Postings area.

If you are selected to receive an offer of employment with our company, your employment may be contingent upon the successful completion of work references and other background checks.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request.

Thank you for your interest in our position.  We appreciate the time you have taken to apply with us.